Entrust and SAMS: A Partnership in Physical and Digital Security Solutions

In today's rapidly evolving security landscape, the need for robust and reliable solutions has never been greater. This blog post explores the long-standing partnership between Entrust, a global security solution company, and SAMS, a security provider specializing in access control and ID card solutions

. This partnership demonstrates the evolution of security solutions from physical to digital and emphasizes the critical role of customer service and support in the industry.

A History of Innovation and Collaboration

Entrust was founded in 1969, initially as a manufacturer of ID card printers, and has since grown to offer a full suite of security solutions including software, digital credentials, and more

. Entrust’s journey started with embossing financial cards and has evolved to encompass the broader security ecosystem. This long history provides a deep understanding of the security industry and its ever-changing needs. SAMS, a third-generation company founded in 1971, has been a partner with Entrust for over 25 years. This enduring partnership is built on mutual trust, shared values, and a commitment to providing customers with the best security solutions available. SAMS resells and supports Entrust products and has worked with Entrust's predecessors like Data Guard and Farrington

From Physical to Digital: A Seamless Transition

The partnership between Entrust and SAMS is characterized by a focus on both physical and digital security solutions

. Entrust offers a range of ID card printers, from desktop models to large-scale machines, as well as software for designing and managing ID cards. The company also provides digital credentialing solutions, recognizing the shift towards remote work and the need for more flexible authentication methods. Entrust’s Instant ID software is available both as an on-premise solution and as a cloud-based service, Instant ID as a Service. This cloud solution is compatible with Apple and Google Wallet, allowing organizations to issue mobile credentials that can be easily accessed and managed. These digital credentials provide an alternative to physical badges, which may be less practical for remote workers or those who frequently forget their lanyards. The Instant ID software includes an audit log to help manage and track when credentials are claimed or revoked

Beyond Badges: A Holistic Security Approach

Entrust's solutions extend beyond just ID card printers and digital badges

. The company also provides Public Key Infrastructure (PKI), SSL authentication, and single sign-on solutions. These services help to secure access to systems and data, ensuring that only authorized personnel can gain access. Entrust is committed to helping its customers secure identities and offers solutions that will help organizations protect themselves from malware, hacks, and other malicious activities

The Importance of Service and Support

Both Entrust and SAMS recognize that service and support are crucial in the security industry

. SAMS’s motto, "Service is our specialty," highlights their commitment to providing customers with exceptional service. SAMS focuses on building long-term relationships with customers by providing ongoing support, training, and maintenance. This emphasis on service ensures that customers not only receive the right products but also have the knowledge and support they need to use them effectively. Both Entrust and SAMS prioritize customer satisfaction and recognize the importance of a good customer experience, acknowledging that a negative experience will reflect on the manufacturer. SAMS also recognizes that in an age of easy online shopping, service ,and support are a critical differentiator

Adapting to the Future

The COVID-19 pandemic has accelerated the shift towards remote work and digital solutions

. As a result, organizations need flexible, secure solutions for authentication and access control. The partnership between Entrust and SAMS offers the products, services, and support needed to meet these challenges, and the ability to meet organizations wherever they are on their security journey

. By combining Entrust's cutting-edge technology with SAMS's commitment to service, this partnership offers a complete security solution that can adapt to the evolving needs of today's organizations.

We offer a full range of embossing and marking equipment as well as providing a Service Bureau for ID Cards and Metal Plate Embossing. To complement our line, Smith’s Addressing Machine Services, Inc. carries Access Control systems, CCTV, Incident and Asset Management. Additionally, all equipment purchased from Smith’s Addressing Machine Services, Inc. will be serviced by factory-trained technicians.

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Testimonials

"As our facility has expanded and we’ve moved into multiple buildings, we’ve continued to add more doors and the process has been extremely easy every time."

IT Director,
ABH

"S.A.M.S installed a card entry system at our High School. We have been very pleased with the end result. They are always quick to respond in a professional manner with any requests we may have."

IT Director,
Spartanburg County School

"Regardless of whether I am ordering a product, service or, just need some guidance SAM'S has always accommodated our needs and provided solid solutions"

IT Print Operations Manager,
North Carolina Department of Health and Human Services

"My experience with SAMS has been very positive. They offer good service , strong products and fair prices."

"We have been a customer of SAMS for well over 10 years. They offer good reliable service and high quality products at fair market prices. SAMS is very knowledgeable about their products and very informative as well. For this reason, it is comforting to do business with SAMS whether we are ordering a product or service, because we know they will provide us with solid trust worthy solutions."

Administrative Assistant,
NC Wildlife Resources Commission